New to CALBO On Demand? Start Here!

CALBO On Demand provides flexible, self-paced training that allows registrants to complete coursework on their own schedule. Please review the following common questions and answers for information about accessing your CALBO On Demand account, course completion and requirements, and earning credits. 

IMPORTANT: CALBO On Demand registrants are responsible for reviewing this information along with their registration confirmation email to ensure all course requirements and deadlines are met.

On Demand vs. Live Training 

How is a CALBO On Demand course different from a live CALBO Education Week course or live CALBO webinar?

CALBO On Demand courses are self-paced with no scheduled date or time. Courses are completed independently through the registrant’s CALBO On Demand account and must be finished within the one-year access period to receive credits. There are no live instructors present.

Your CALBO On Demand Account

How do I access CALBO On Demand courses?

Once you register for a CALBO On Demand course, you will receive a confirmation email with directions and attendance details. Please log into learning.calbo.org using your username and password. After logging in, your course will appear under 'Your Library.'

I do not remember my password to watch a CALBO On Demand course. What should I do?

Visit learning.calbo.org and click "Log In". You can then re-set your password by clicking "Don't remember your password?" under the "username" and "password" fields. If you need further assistance, please contact the CALBO Office at info@calbo.org or 916-457-1103.

What internet browser is recommended for CALBO On Demand courses?

For the best user experience, use a current version of Chrome with pop-ups enabled and computer audio available for video playback.

How do I find my course(s) on my CALBO On Demand account?

Once you submit a registration, your course(s) will be available on your CALBO On Demand account on learning.calbo.org. After logging into the CALBO On Demand platform, select “Your Library” to view all courses assigned to you on your account.

Can I share CALBO On Demand course access with someone else?

No. Access to CALBO On Demand courses is limited to the registrant only and may not be shared. Course progress and completion are tracked through the individual registrant’s On Demand account.

Will more CALBO On Demand courses be added?

Yes. CALBO On Demand is designed as a growing library. Additional courses will be added over time to support evolving codes, professional practice, and member demand. Please provide feedback about future topics in the "Contact Form" on the home page.

Course Requirements & Deadlines

How long do I have to complete a CALBO On Demand course for credits?

All CALBO On Demand courses must be completed within one (1) year from the course registration submission date to receive credits. No extensions are granted.

What is required to complete a CALBO On Demand course?

All required course modules, assignments, quizzes, and evaluation must be completed and submitted by the course completion deadline. Credits are issued only after all requirements are completed and submitted.

Is partial credit available?

No. Partial credit is not granted. All required course modules, assignments, quizzes, and evaluation must be completed to receive credits.

What if I do not complete a CALBO On Demand course within one year?

After the one-year completion period, the course will no longer be eligible for credits and will be removed from your CALBO On Demand platform account.

Course Progress & Tracking

How is CALBO On Demand course completion tracked?

You must be logged into your individual CALBO On Demand account for CALBO to track course progress, module completion, and attendance requirements. Registrants are responsible for monitoring their own progress and completion deadlines.

Do I have to complete a CALBO On Demand course in one sitting?

No. On Demand courses may be completed over multiple sessions. Your progress is saved as long as you are logged into your CALBO On Demand account.

Can I pause or rewatch CALBO On Demand course videos even after I complete the course?

Yes. On Demand course videos may be paused, replayed or reviewed at any time during your one-year course access period.

Course Completion & Credits

What happens when I complete a CALBO On Demand course?

Once all required course requirements are completed and submitted, you will receive a CALBO On Demand course completion email.

What if I don't receive a CALBO On Demand course completion confirmation email?

If you do not receive a CALBO On Demand course completion email, it typically indicates that one or more course requirements have not yet been fully satisfied, and credits will not be issued. Please check that all modules and sections are marked as complete. If you need assistance, please contact the CALBO Office at info@calbo.org or 916-457-1103.

When will I receive credits for a CALBO On Demand attendance?

Once a course is fully completed, you will receive a CALBO On Demand course completion email. All credits will then be recorded on your CALBO Online Portal profile where it documents the course title, completion date, Continuing Education Units (CEUs), ICC Preferred Provider Program course number, and AIA Learning Units, if applicable.

Course Cancellations, Transfers & Refunds

Can I cancel, transfer or extend a CALBO On Demand course?

Written cancellation requests must be emailed to info@calbo.org within 48 hours of registration to receive a refund, minus a 25% processing fee. Cancellations after this deadline are non-refundable and full payment is required. At the time a refund is requested or processed, the CALBO On Demand course must not have been started. Once any portion of the CALBO On Demand course is started or any module is opened, refunds, transfers, and extensions will not be granted. Incomplete CALBO On Demand courses are not eligible for refund, transfer, or extension. Invoices not paid within 90 days of registration may result in the CALBO On Demand course being voided and future registration submission being denied.

ICC and AIA Course Credit Reporting

How do I request AIA attendance reporting?

To request CALBO to report your On Demand course completion to AIA, please email info@calbo.org with the course title, course completion date, and your AIA member number. Only complete requests will be reported.

How do I request ICC attendance reporting?

CALBO asks each registrant to self-report their On Demand course completion on their ICC accounts. All credits are recorded on your CALBO Online Portal profile where it documents the course title, completion date, Continuing Education Units (CEUs), and ICC Preferred Provider Program course number.

Need Assistance?

Who do I contact if I need help with CALBO On Demand?

CALBO is here to help! For assistance with CALBO On Demand accounts, registration, courses, or credits, please contact the CALBO Office at info@calbo.org or 916-457-1103. Office hours are Monday through Friday, 8:30 am to 5:00 pm, with some variations due to seasonal schedules, events, administrative days, and federal holidays.