Leading a Multi-Generational Workforce

Description: This course blends neuroscience and cultural understanding to help leaders address generational dynamics at work—without resorting to stereotypes. Learn how to reframe friction, align values, and lead across age-diverse teams. Leaders gain strategies to navigate conflict, understand mindsets, and lead with curiosity, empathy, and clarity in any interaction, regardless of role or generation.

Course Time: 2 hours

ICC Preferred Provider Course Number 50071 (.2 CEUs)

Modules:

• Module 1: The Brain, Bias & Behavior
• Module 2: Understanding Generational Profiles
• Module 3: Bridging Gaps With Curiosity
• Module 4: Practices That Work Across Generations
• Module 5: Unlocking the Multi-Generational Advantage

Learning Objectives:

1. Recognize how generational behavior is influenced by neuroscience and social context.
2. Avoid stereotyping while still identifying common drivers.
3. Translate generational tension into collaboration.
4. Use inclusive leadership practices to promote engagement.
5. Lead with curiosity, empathy, and clarity.

Module 1: The Brain, Bias & Behavior

• How bias forms, emotional triggers in generational conflict

• Workbook Exercise: Self-assessment, brain + bias mapping

Module 2: Understanding Generational Profiles 

• Events that shape generational mindsets (not stereotypes)

• Workbook Exercise: Generational lens worksheet 

Module 3: Bridging Gaps With Curiosity 

• How to ask, not assume; preferences vs. patterns

• Workbook Exercise: Conflict scenario rewrite

Module 4: Practices That Work Across Generations 

• Inclusive language, shared ownership, recognition styles

• Workbook Exercise: Team mapping tool

Module 5: Unlocking the Multi-Generational Advantage 

• Collaboration, innovation, and mentorship in reverse

• Workbook Exercise: Strengths inventory by generation