Description: This course equips permit technicians with the knowledge and skills to confidently perform over-the-counter (OTC) plan reviews. Participants will gain a clear understanding of their role in the OTC process, learn to assess submittals for completeness, read and interpret basic plan sets, and determine whether a project requires a permit. Through structured modules and real-world scenarios, the course blends technical concepts with practical tools to build both competence and confidence at the permit counter.  This includes recognizing when other departments or outside agencies must be involved, distinguishing OTC reviews from routed plan reviews, and viewing a start-to-finish example OTC plan review.  This course is for permit technicians, front counter staff, and development services employees at beginner to intermediate levels.

Course Time: 2 training hours

ICC Preferred Provider Course Number 50199 (0.2 CEUs):

Modules:

• Module 1: Permit Technician, Plan Review and Knowing Your Role
• Module 2: Is a Permit Required?
• Module 3: Other Departments and Agencies
• Module 4: How to Read the Plans – The Basics
• Module 5: Completeness Check
• Module 6: OTC or Route – Understanding the Difference
• Module 7: Example OTC Review

Learning Objectives:

1. Identify the scope, limits, and responsibilities of a permit technician within the OTC permitting process.
2. Understand what projects do or do not require a building permit based on the building code or municipal code. 
3. Interpret basic construction plan sets, including site plans, floor plans, and elevations, using scale, symbols, and notes. 
   
4. Evaluate submittals for completeness and recognize common issues and red flags that may require further routing. 
   
5. Perform a step-by-step OTC plan review using a sample project.

Module 1: Permit Technician, Plan Review and Knowing Your Role

Module 2: Is a Permit Required?

Module 3: Other Departments and Agencies

Module 4: How to Read the Plans – The Basics

Module 5: Completeness Check

Module 6: OTC or Route – Understanding the Difference

Module 7: Example OTC Review

Description: This course examines the significant revisions to the 2023 National Electrical Code (NEC) and the 2025 California Electrical Code (CEC) which is based on the 2023 NEC. Attendees gain insight to the new Class 4 Fault-Managed Power Systems, 10-ampere branch circuits, Energy Management Systems for load limitations, and Special-Purpose Ground-Fault Circuit Interrupters (SPGFCIs). In addition, participants learn about the expansion of general requirements for GFCI’s in kitchens, GFCI protection for specific appliances, expansion of surge protection requirements, barrier protection for electrical equipment, and clarity on GFCI protection for outdoor air-conditioning units. This course is designed for plan check engineers, combination building inspectors, electrical inspectors, building officials, and design professionals.

Course Time: 1.5 training hours

ICC Preferred Provider Course Number 50196 (0.15 CEUs)
AIA Course Number 11: 2026 (1.5 LUs|HSW)

Modules:

• Module 1: Overview of the 2023 NEC
• Module 2: Definitions and Re-Conditioned Equipment
• Module 3: Specific Residential Significant Changes
• Module 4: Significant Changes - Chapters 1 thru 4
• Module 5: Significant Changes - Chapters 5 thru 9

Learning Objectives:

1. Identify the most significant changes introduced in the 2023 National Electrical Code and the 2025 California Electrical Code
2. Understand the intent behind the major revisions and why the updates were adopted
3. Learn how to apply the updated electrical provisions during both plan review and field inspection to ensure consistent and accurate compliance
4. Evaluate how the new code updates impact electrical design, installation and enforcement practices

Module 1: Overview of the 2023 NEC

Module 2: Definitions and Re-Conditioned Equipment

Module 3: Specific Residential Significant Changes

Module 4: Significant Changes - Chapters 1 thru 4

Module 5: Significant Changes - Chapters 5 thru 9

Description: This course provides a foundational understanding of how the unique function of code enforcement interfaces with, and complements, the work of municipal building departments and the community development function of cities and counties. Attendees gain a clear understanding of how code enforcement complements administrative, plan review, and inspection activities, while also operating under their own legal and procedural frameworks. In addition, the collaborative relationship between code enforcement and building inspection will be discussed, as well as the California-specific statutes and regulations that shape how these functions are structured.  This course is intended for building officials, permit technicians, plan reviewers, building inspectors, code enforcement staff, planners, architects and project developers.

Course Time: 2 training hours

ICC Preferred Provider Course Number 50200 (0.2 CEUs)

Modules:

• Module 1: Code Enforcement Basics
• Module 2: Building Safety and Code Enforcement
• Module 3: Legal Requirements and Best Practice
• Module 4: California Codes and Statutes
• Module 5: Course Review

Learning Objectives:

1. Explain the role of code enforcement and how it differs from the administrative, plan- review, and inspection functions within a building department. 
2. Describe how code enforcement and building inspection functions complement each other.
3. Explain the legal and procedural constraints and expectations unique to code enforcement compared to those affecting building inspection staff.
4. Review California specific codes and laws that guide how building departments and code enforcement function both when internal to the department and external.

Module 1: Code Enforcement Basics

Module 2: Building Safety and Code Enforcement

Module 3: Legal Requirements and Best Practices

Module 4: California Codes and Statutes

Module 5: Course Review

Description: This course examines the significant revisions to the 2025 California Building Code (CBC) with focus on the non-structural revisions. Chapter 11A and 11B topics are not covered in-depth. The course is designed for building officials, architects, designers, engineers, plans examiners, field inspectors, and counter technicians. The course is appropriate for experienced and not-so experienced users of the CBC.

Course Time: 2 training hours

ICC Preferred Provider Course Number 50194 (0.2 CEUs)
AIA Course Number 9: 2026 (2 LUs|HSW)

Modules:

• Module 1: Administration
• Module 2: Building Planning
• Module 3: Fire Protection
• Module 4: Means of Egress 
• Module 5: Accessibility
• Module 6: Envelope, Structural and Materials
• Module 7: Special Conditions
• Module 8: Bringing It All Together

Learning Objectives:

1. Identify the most significant changes introduced in the 2025 California Building Code compared to the 2022 edition.
2. Understand the reasoning and intent behind the significant revisions.
3. Learn how to apply the updated provisions during both plan review and field inspection for one- and two-family dwellings and townhouses, ensuring consistency and compliance in enforcement practices.
4. Understand how the new code updates impact construction — helping to evaluate their effects on design review, construction, and overall code compliance.
5. Know how to reference the correct 2025 CBC sections when reviewing plans or verifying field conditions.

Module 1: Administration

Module 2: Building Planning

Module 3: Fire Protection

Module 4: Means of Egress

Module 5: Accessibility

Module 6: Envelope, Structural and Materials    

Module 7: Special Conditions

Module 8: Bringing It All Together

Description: This course provides a clear, practical overview of ethical principles, workplace expectations and decision-making frameworks for professionals across all sectors. Attendees explore core ethical theories, organizational values, and real-world scenarios to better understand how to navigate dilemmas with integrity. Intended for professionals of all backgrounds and experience, this course emphasizes personal responsibility, professional conduct and strategies for promoting an ethical workplace culture.

Course Time: 1 training hour

ICC Preferred Provider Course Number 50201 (0.1 CEU)

Learning Objectives:

1. Identify foundational ethical principles, theories, and norms that guide professional behavior.
2. Understand how organizational culture and institutional values influence ethical decision-making.
3. Learn how to apply practical frameworks when evaluating and resolving workplace ethical dilemmas.
4. Recognize how ethical conduct strengthens trust, accountability, and professional integrity across all sectors.

Description: This course explains parallel power production and the connection of those sources to a dwelling unit’s electrical system. The basic components for both a rooftop photovoltaic system and an energy storage system are identified. The relevant code requirements in the California Residential Code and the California Electrical Code are explained and applied to a typical installation.  Common field problems and plan review comments, in addition to frequently asked questions, are presented. This course is for designers, installers, plan reviewers, permit technicians and field inspectors of all experience levels.

Course Time: 2 training hours

ICC Preferred Provider Course Number 50198 (0.2 CEUs)
AIA Course Number 13: 2026 (2 LUs|HSW)

Modules:

• Module 1: Parallel Power Production
• Module 2: Photovoltaic (PV) System Components
• Module 3: Battery Energy Storage Systems (BESS) Components 
• Module 4: PV and BESS Field Inspection Basics

Learning Objectives:

1. Explain the purpose of parallel power production sources for a dwelling unit.
2. Identify the basic components of a rooftop photovoltaic solar system.
3. Identify the basic components of a battery energy storage system.
4. Apply the requirements of the California Electrical Code & California Residential Code to a rooftop PV system that includes battery energy storage.

Module 1: Parallel Power Production

Module 2: Photovoltaic (PV) System Components

Module 3: Battery Energy Storage Systems (BESS) Components 

Module 4: PV and BESS Field Inspection Basics

Description: This course focuses on accessible circulation path requirements within vehicular traffic areas as regulated by CBC Chapter 11B. Attendees examine the intent and application of Section 11B-250, including when circulation paths must be physically separated from vehicular traffic and when exceptions apply. The course addresses key concepts such as raised circulation paths, curb ramps, blended transitions, detectable warnings, and crossings within parking facilities and drive aisles. Common design scenarios and compliance challenges are reviewed using interpretive guidance. This course is intended for building officials, accessibility plan reviewers, inspectors, designers, and other professionals responsible for evaluating accessibility compliance.

Course Time: 2 training hours

ICC Preferred Provider Course Number 50197 (0.2 CEUs)
AIA Course Number 12: 2026 (2 LUs|HSW)

Learning Objectives:

1. Explore accessibility provisions of CBC Section 11B-250 for circulation paths at vehicular traffic areas. Investigate the various exceptions and apply them to a variety of different site configurations.
   
2. Explain the accessibility scoping and technical requirements for detectable warnings and how they are applied to walks, curb ramps and blended transitions.
3. Explain the accessibility scoping and technical requirements for walks, sidewalks, ramps and curb ramps.
4. Apply the accessibility provisions for circulation paths to electric vehicle charging stations (EVCS).

Description: This course examines the significant updates, reorganizations and new provisions in the 2025 California Residential Code (CRC). Through six focused modules, the course highlights changes affecting administration, building planning, fire and life safety, structural requirements and construction practices from foundation to roofing. Examples, illustrations, and code comparisons help clarify what changed, why it changed and how these updates impact plan review, inspections, and enforcement.  The course is designed for building officials, architects, designers, engineers, plans examiners, field inspectors, and counter technicians. 

Course Time: 2 training hours

ICC Preferred Provider Course Number 50195 (0.2 CEUs)
AIA Course Number 10: 2026 (2 LUs|HSW)

Modules:

• Module 1: Administration
• Module 2: Building Planning – Building
• Module 3: Building Planning – Fire and Life Safety
• Module 4: Building Planning – Structural
• Module 5: Building Construction
• Module 6: Bringing It All Together

Learning Objectives:

1. Identify the most significant changes introduced in the 2025 California Residential Code compared to the 2022 edition.
   
2. Understand the reasoning and intent behind the major CRC revisions.
3. Apply the updated CRC provisions during plan review and field inspections for one- and two-family dwellings and townhouses.
4. Recognize how the new CRC updates impact design, construction, and overall code compliance.
5. Reference the correct 2025 CRC sections when reviewing plans or verifying field conditions.

Module 1: Administration

Module 2: Building Planning – Building

Module 3: Building Planning – Fire and Life Safety

Module 4: Building Planning – Structural

Module 5: Building Construction

Module 6: Bringing It All Together

Description: Conflict is data, not drama. This course teaches leaders to decode what’s *really* going on when people clash. Learners explore unmet needs, emotional intelligence, and practical techniques for handling high-stakes conversations with confidence and care. These tools help any leader identify communication breakdowns, apply empathy and reframing, and turn moments of tensions into opportunities for understanding and action.

Course Time: 2 training hours

ICC Preferred Provider Course Number 50073 (0.2 CEUs)

Modules:

• Module 1: Understanding the Nature of Conflict
• Module 2: Negative Communication Patterns
• Module 3: Emotional Intelligence in Action
• Module 4: Techniques for Difficult Conversations 
• Module 5: Practice and Personal Application

Learning Objectives:

1. Understand the neuroscience behind conflict.
2. Identify unmet needs and communication breakdowns
3. Use emotional intelligence to respond instead of react.
4. Apply clear frameworks for difficult conversations.
5. Translate tension into understanding and action.

Module 1: Understanding the Nature of Conflict

• The brain on conflict, the 4 core unmet needs

• Workbook Exercise: Conflict trigger log

Module 2: Negative Communication Patterns

• Criticism, defensiveness, stonewalling, contempt

• Workbook Exercise: Pattern identification worksheet

Module 3: Emotional Intelligence in Action

• Self-awareness, empathy, reframing

• Workbook Exercise: Reframe practice, needs decoder

Module 4: Techniques for Difficult Conversations

• Boundary statements, impact language, co-ownership

• Workbook Exercise: Difficult conversation planner

Module 5: Practice and Personal Application 

• Self-coaching prompts, reflection

• Workbook Exercise: Post-conversation reflection log

Description: This course helps leaders move beyond oversight and into coaching. Learners understand frameworks to build accountability, drive engagement, and increase ownership—all while supporting team development. Topics include differentiating coaching from managing and mentoring and building upon conversations and feedback the inspire both improvement and trust.

Course Time: 2 training hours

ICC Preferred Provider Course Number 50070 (0.2 CEUs)

Modules:

• Module 1: Coaching vs. Managing vs. Mentoring
• Module 2: Coaching Conversations Framework
• Module 3: Feedback That Fuels
• Module 4: Building a Culture of Accountability

Learning Objectives:

1. Differentiate coaching from managing and mentoring.
2. Facilitate developmental coaching conversations.
3. Deliver feedback that inspires improvement.
4. Foster accountability while supporting safety.

Module 1: Coaching vs. Managing vs. Mentoring

• What makes a coach different from a boss?

• Workbook Exercise: Role clarity reflection

Module 2: Coaching Conversations Framework 

• Open-ended questions, active listening, GROW model

• Workbook Exercise: Conversation planning worksheet 

Module 3: Feedback That Fuels

• Reframing tough feedback as a growth tool

• Workbook Exercise: Feedback planner, reaction tracker

Module 4: Building a Culture of Accountability 

• Psychological safety, boundary setting, trust cycles

• Workbook Exercise: Team audit, action checklist